We implemented MS Dynamics CRM for customer knowledge and service, and MS Dynamics NAV to support the business processes related to Delta Q. Delta Q customer service has changed dramatically to better serve the customer. The customer service call center was insourced, and we also built a new workshop for the maintenance and repair of Delta Q equipment.

CEGOC had been using CRM Dynamics on-premise for several years, but we needed to make the leap to the cloud with the obvious advantages of being able to access this tool online, safeguarding the highest cybersecurity standards and integrating systems that allow us to make the most of all the tool's potential. Mission accomplished... The leap was made with the help of myPartner, which has shown it has a team that is always available, with invaluable savoir faire. Certainly a partner for future developments.

So far, a very recent relationship. A lot of understanding, a lot of listening, it's a team that can hear our pains and that's what we've felt in these first approaches we've had with the team that's with us. We feel listened to, we feel supported in some way and with the hope that, in fact, many of our current problems will be resolved in the future.

When myPartner started working with us, I remember that I knew everyone in the company. Nowadays, I don't know everyone at myPartner, but I know that there are around 100 people and it's difficult to get to know everyone there, but all the new people I've been in touch with have been a pleasure to work with.

The first thing that was important was the credibility that the people who were involved in the demonstrations, in preparing the demonstrations and the knowledge of the business process, of the solution, were able to demonstrate. That was the first thing. The second was the openness to fit in situations, possibly with a challenge. In other words, what we want is for the implementer to not just stick to what the solution's functionalities are, but to challenge our business processes, in the sense of making us think about other ways of doing things.

I remember a project we did with myPartner, which was to have a single code base for the whole group. We had a development database, which was a structure we didn't have before. We had one for each of the databases (almost) and now we have a single one for the whole group. And I think that was the turning point for what we are today, because if we didn't have the capacity to respond, one database, one reality, wasn't at all feasible and that was our turning point to start looking more at the business and not worrying so much about development, technology and everything. That was one of the main turning points.

I think that the partnership that exists between Ramos Pinto and myPartner is a comprehensive, solid, dynamic partnership. So we've been evolving as needed, always with sure steps. And I believe that, in this respect, it has been a very well-designed and elaborated partnership.

Your people are trained to deliver the ever-increasing quality that customers demand. Not just in the ERP field, which was our field, but nowadays ERP doesn't live on its own and it's very important that the partnership has evolved to move on to Power Platform, CRM and other things within the functionalities we need.

It was a partnership that we established many years ago, a partnership with a team that already knew some of the elements behind it, there was already some recognition of the work and the potential to deliver solutions with quality and on time. It was a winning bet because it has served us throughout this time and we continue to invest in the solutions that myPartner offers us.

Throughout these 20 years, myPartner has proved to be one of the most competitive partners we have in this market, which is a difficult market, where opportunities and projects are long and clients are very demanding. The people — because this is all about people — who carry out the projects have to have very special skills and myPartner proved to be qualified to create a project that was able to address all these challenges.

I find it difficult to compare [myPartner], because we've never had anyone else. In other words, we had suppliers, we didn't have partners. So, as partners, we're quite happy, so much so that we've continued over the years and we still hope to continue for more, and now we're going to do a new reimplementation, always by myPartner, and so I can't define it, compare it with other partners that we've never had. We've had, as I said, software providers, solution providers. We didn't have partners who helped us.